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CASE STUDIES

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Our Case Studies

Network Security and Cybersecurity Setup: 

  • Completed a thorough security audit to find weaknesses and possible threats.
  • Created and put into place an intrusion detection system, firewall, and intrusion prevention system (IPS) in a multi-layered security architecture.
  • Advanced threat protection technology has been implemented to safeguard against ransomware, malware, and other online dangers.

Telephony Setup:

Implemented a modern VoIP telephony system to enhance communication efficiency and reduce costs.

  • Ensured seamless integration with existing systems and provided features such as call forwarding, voicemail, and conference calling.

PCI-DSS Assessment:

  • Conducted a comprehensive PCI-DSS assessment to identify gaps in compliance. Provided detailed recommendations and implemented necessary changes to meet PCI-DSS requirements.
    Established regular compliance checks and reporting mechanisms to ensure ongoing adherence to PCI-DSS standards.

TBO Integrated Services Limited provided Heirs Insurance with a comprehensive
solution leveraging biometric verification, document authentication, and real-time
fraud detection to streamline onboarding and prevent fraud.

  • Identity verification that is automated to speed up the onboarding and claims processing process.
  • Increased security by making sure that only legitimate clients are able to use services and file claims.
  • Guaranteed adherence to regulatory specifications, decreasing the possibility of penalties and legal complications.
  • Improved customer experience through a seamless and secure onboarding procedure.

TBO Integrated Services Limited addressed these challenges with a multi-faceted approach:

Initial Consultation and Needs Assessment:

  • Conducted comprehensive assessments to identify workflow bottlenecks and areas for improvement.

Business Process Management (BPM) Implementation:

  • Designed and implemented tailored BPM solutions to automate business processes.
  • Established monitoring mechanisms for continuous process optimization.

Document Digitization:

  • Initiated a large-scale document digitization project.
  • Developed an Electronic Document Management System (eDMS) for secure document storage.

Training and Support:

  • Provided training for staff and ongoing support for new systems and processes.
  • Provide High-Quality IT Equipment: Source and supply top-tier IT equipment to support Pfizer’s operational and strategic goals.
  • Streamline Procurement Processes: Simplify and expedite the procurement process, ensuring timely delivery and installation.
  • Cost Efficiency: Optimize costs through strategic sourcing and vendor management.
  • Support and Maintenance: Offer ongoing support and maintenance services to ensure optimal performance and longevity of the procured equipment.

Point of Sale (POS) Installation:

  • A customized POS system was designed and installed to meet Petrocam’s specific needs, ensuring fast and secure transactions. It was integrated with existing inventory and accounting systems. Staff received comprehensive training
    and ongoing technical support.

 Provision of M365 Licenses:

  • Managed and supplied M365 licenses for employees, deployed and configured M365 applications to meet security and productivity needs, and conducted training sessions to enhance staff collaboration and communication.

 Video Conferencing Solution:

  • A high-quality video conferencing system was installed, supporting HD video and clear audio for effective remote communication. It features an easy-to-use interface with M365 integration. Ongoing support and maintenance ensure
    reliability and performance.

Training Room Video and Audio Solution:

  • The training room was equipped with a large digital display, surround sound, interactive whiteboards, and video conferencing. The system supports various training formats, and trainers received usage instructions and technical support.

IT Equipment Procurement:

  • We frequently carefully assessed Dangote Sugar’s IT needs, found top-notch equipment from trusted manufacturers, and handled the logistics of delivering and setting up the gear at their facilities.

 Inverter Installation:

  • We frequently evaluate Dangote Sugar’s power backup systems, select suitable inverter specifications, and install high-capacity inverters to maintain uninterrupted power supply during outages. The inverters were seamlessly integrated with the existing power infrastructure, ensuring a smooth transition and minimal disruption.

 Radio Equipment Installation:

  • We frequently assess Dangote Sugar’s communication needs, then provide and set up advanced radio equipment to ensure reliable communication throughout their facilities. We configure and test the equipment for optimal performance and coverage.

 Maintenance, Repairs and Technical Support

Solutions Provided by TBO Integrated Services Limited

Talent Pool Access:

  • We used advanced matching algorithms to find the best candidates for MTN’s needs, considering both technical skills and cultural fit. Our engagement models offer flexibility, whether for short-term projects or long-term commitments, and can easily scale with MTN’s changing requirements. We also provide ongoing performance management, continuously monitoring talent and offering regular
    feedback to ensure they meet MTN’s goals.

 Performance Tracking and Optimization:

  • We regularly review and optimize talent performance to meet project milestones and KPIs. We adjust talent deployment based on feedback and changing project demands. Our expected outcomes include improved operational efficiency,
    increased innovation, cost savings, and enhanced flexibility in responding to market demands and technological changes.

TBO Integrated Services Limited collaborated with Infobip to deploy a WhatsApp chatbot. The solution leveraged Infobip’s robust messaging platform to deliver automated and personalized interactions with customers. Key features of the implementation included:

  • Automated Responses: The chatbot was programmed to handle frequently asked questions, provide product information, and guide users through skincare routines. This automation reduced the burden on customer service representatives and ensured instant responses.
  • Personalized Recommendation: By integrating with Beiersdorf Nivea’s product database and customer profiles, the chatbot offered personalized product recommendations based on individual skincare needs and preferences.
  • Promotional Campaigns: The chatbot facilitated the dissemination of promotional messages and exclusive offers to customers, boosting engagement and sales during special events.
  • Feedback Collection: The chatbot also collected customer feedback, enabling Beiersdorf Nivea to gather insights into customer satisfaction and areas for improvement.

TBO Integrated Services provided Incel Global with our Enterprise Resource Planning Solution and Microsoft 365 application to help work efficiently and in collaboration with teammates.

  • Enterprise Resource Planning (ERP): We implemented an ERP (Enterprise Resource Planning) Solution which encompasses Customer Relationship Management, People Management, Finance, Ticketing, Project & Task Management, Campaigns, Chatbot, and many more applications that make work to be done more efficiently.
  • Microsoft 365 application: TBO implemented Microsoft 365 for Incel. Microsoft 365 has a robust platform with comprehensive tools to enhance collaboration, productivity, security and this also integrates with other Microsoft products and many other third-party applications.
  • Training and Support: Provided training for staff and ongoing support for new systems and processes.

We are TBO, a dynamic technology solution provider in Lagos, Nigeria. We pride ourselves in our ability to shape organisational change and digital transformation.

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